Help and Knowledge Center

Gift cards purchased before 2022 cannot be used on ToysRUs.com or in Macy&apos;s Macy&apos;s branded Toys&#x201C;R&#x201D;Us gift cards cannot be used on ToysRUs.com.

Gift cards purchased before 2022 cannot be used on ToysRUs.com or in Macy's Macyıs branded ToysÊRËUs gift cards cannot be used on ToysRUs.com.

Gift Cards

Pricing

Does ToysRUs.com price match other websites?

Does ToysRUs.com offer price adjustments?

Can I earn Macy's Star Rewards on my Toys"R"Us purchase?

What are Toys“R”Us policies for online merchandise pricing and price adjustments?

Product Warranty Information

Why is my order arriving in multiple shipments?

How can I track my order?

What if my delivered order is damaged?

Why is there a charge on my card if my order was canceled?

How do I request a price adjustment?

Report an issue with shipment or delivery

Why did my order arrive in a Macy's box?

Can I change or cancel my order after it has been submitted?

How can I request a refund for my order?

Why was my order cancelled without my request?

Order

How do I process a return?

How do I process an exchange?

How do I return a gift?

How are refunds received?

What is the Toys“R”Us return policy?

Returns & Exchanges

What if I had an issue with my delivery?

Will I be charged for multiple shipments?

What are my delivery & shipping options at Toys“R”Us?

What is Toys“R”Us International Shipping policy?

What should I do if my order has not been shipped yet?

Shipping

How do I log onto my account?

How can I stop receiving promotional emails from ToysRUs?

Account

When will I be able to shop Toys"R"Us products in store?

Can I pick up my online purchase at a Macy's Store?

Stores

Can Macys.com promotions and sales be applied to ToysRUs.com?

Partnership

Is Macy's involved with the Toys“R”Us flagship at American Dream Mall in NJ?

Can I return a product I purchased on ToysRUs.com to the Toys“R”Us flagship at American Dream Mall?

Can I return a product I purchased at the Toys“R”Us flagship at American Dream to Macyıs?

Gift CardsUpdated 2 months ago