Help and Knowledge Center

We apologize if your item arrived incomplete, damaged, broken, missing components, or defective. You will have 30 days, from the day of delivery, to notify us if you did not receive your merchandise, if your merchandise was wrong, or if the merchandise was missing pieces or parts. Contact us <a href="https://www.toysrus.com/pages/help-center?hcUrl=%2Fen-US%2Fssp%2Flogin">here</a> for assistance. Please include:<ul><li>Email address</li><li>First and Last Name</li><li>Phone Number</li><li>Detailed explanation of the issue or concern with your order</li><li>Order Number</li></ul>

We apologize if your item arrived incomplete, damaged, broken, missing components, or defective. You will have 30 days, from the day of delivery, to notify us if you did not receive your merchandise, if your merchandise was wrong, or if the merchandise was missing pieces or parts. Contact us <a href="/createcase">here</a> for assistance. Please include: 	 	<ul> 		<li>Email address</li> 		<li>First and Last Name</li> 		<li>Phone Number</li> 		<li>Detailed explanation of the issue or concern with your order</li> <li>Order Number</li> 	</ul>

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Order

Does ToysRUs.com price match other websites?

Does ToysRUs.com offer price adjustments?

Can I earn Macy's Star Rewards on my Toys"R"Us purchase?

What are Toys“R”Us policies for online merchandise pricing and price adjustments?

Gift Cards

Pricing

Product Warranty Information

Why is my order arriving in multiple shipments?

How can I track my order?

What if my delivered order is damaged?

Why is there a charge on my card if my order was canceled?

How do I request a price adjustment?

Why did my order arrive in a Macy's box?

Can I change or cancel my order after it has been submitted?

How can I request a refund for my order?

Why was my order cancelled without my request?

What if I had an issue with my delivery?

Will I be charged for multiple shipments?

What are my delivery & shipping options at Toys“R”Us?

What is Toys“R”Us International Shipping policy?

What should I do if my order has not been shipped yet?

Shipping

How do I log onto my account?

How can I stop receiving promotional emails from ToysRUs?

Account

When will I be able to shop Toys"R"Us products in store?

Can I pick up my online purchase at a Macy's Store?

Stores

Can Macys.com promotions and sales be applied to ToysRUs.com?

Partnership

Is Macy's involved with the Toys“R”Us flagship at American Dream Mall in NJ?

Can I return a product I purchased on ToysRUs.com to the Toys“R”Us flagship at American Dream Mall?

Can I return a product I purchased at the Toys“R”Us flagship at American Dream to Macyıs?

Flagship Stores

How are refunds received?

How can I reprint my Toys“R”Us return label?

What is the Toys“R”Us return policy?

Returns

What if my package gets lost or arrives damaged?

Damaged, Lost, or Stolen Packages

Can I add additional items from ToysRUs.com to my order?

What should I do if I started an order but did not complete it?

Will I know when my gift has been delivered?

When do orders need to be placed by?

How can I adopt a letter and get more information on the USPS Operation Santa program?

What is the delivery address on my order/the delivery address was automatically updated

Report an issue with shipment or deliveryUpdated 5 months ago