Located on the top right corner of the screen on desktop, and on the left side on mobile you can click on My Account if you are currently not signed in, or If you are signed in to your account then you will see your name. 	 	Enter your email address

Located on the top right corner of the screen on desktop, and on the left side on mobile you can click on My Account if you are currently not signed in, or If you are signed in to your account then you will see your name. 	 	Enter your email address and password and click login. <ul><li>Please note: If you do not remember your password, then you can click on Forgot Password on the login page. You will then enter your email address and if you have an account matching that email address, you will receive an email shortly with instructions on how to reset your password. If you do not see the email, please check your junk folder.</li></ul> Once you have successfully logged in, you will be able to edit your profile by clicking the edit button in the upper right corner of the profile section. In addition, you can also update your address book for frequently used addresses, add or remove your credit card, and check the status of your order.

How do I log onto my account?

To unsubscribe from our promotional emails, please click the 'Unsubscribe' link located at the bottom of any of our emails. This will ensure that you no longer receive any marketing communications from us.

To unsubscribe from our promotional emails, please click the &apos;Unsubscribe&apos; link located at the bottom of any of our emails. This will ensure that you no longer receive any marketing communications from us.

How can I stop receiving promotional emails from ToysRUs?

Help and Knowledge Center

Questions about my account on toysrus.com

account

Account

Does ToysRUs.com price match other websites?

Does ToysRUs.com offer price adjustments?

Can I earn Macy's Star Rewards on my Toys"R"Us purchase?

What are Toys“R”Us policies for online merchandise pricing and price adjustments?

Gift Cards

Pricing

Product Warranty Information

Why is my order arriving in multiple shipments?

How can I track my order?

What if my delivered order is damaged?

Why is there a charge on my card if my order was canceled?

How do I request a price adjustment?

Report an issue with shipment or delivery

Why did my order arrive in a Macy's box?

Can I change or cancel my order after it has been submitted?

How can I request a refund for my order?

Why was my order cancelled without my request?

Order

What if I had an issue with my delivery?

Will I be charged for multiple shipments?

What are my delivery & shipping options at Toys“R”Us?

What is Toys“R”Us International Shipping policy?

What should I do if my order has not been shipped yet?

Shipping

When will I be able to shop Toys"R"Us products in store?

Can I pick up my online purchase at a Macy's Store?

Stores

Can Macys.com promotions and sales be applied to ToysRUs.com?

Partnership

Is Macy's involved with the Toys“R”Us flagship at American Dream Mall in NJ?

Can I return a product I purchased on ToysRUs.com to the Toys“R”Us flagship at American Dream Mall?

Can I return a product I purchased at the Toys“R”Us flagship at American Dream to Macyıs?

Flagship Stores

How are refunds received?

How can I reprint my Toys“R”Us return label?

What is the Toys“R”Us return policy?

Returns

What if my package gets lost or arrives damaged?

Damaged, Lost, or Stolen Packages

Can I add additional items from ToysRUs.com to my order?

What should I do if I started an order but did not complete it?

Will I know when my gift has been delivered?

When do orders need to be placed by?

How can I adopt a letter and get more information on the USPS Operation Santa program?

What is the delivery address on my order/the delivery address was automatically updated