Operation Santa

Questions about the USPS Operation Santa Program

Can I add additional items from ToysRUs.com to my order?

No, unfortunately you are not able to add additional items to the order from ToysRUs.com. We have curated a special assortment for this program and only items from Santa’s Gift Shoppe on the Operation Santa site are eligible for this program.

What should I do if I started an order but did not complete it?

Visit https://www.uspsoperationsanta.com and log into your account. Once logged in, you can access the letters you adopted by clicking on the icon in the top right of the screen and clicking “Your Letters”. Click on the “Buy Gifts Online” button for

Will I know when my gift has been delivered?

Yes, the status will change to Delivered in the “Your Letters” section of your USPS Operation Santa account, and you will receive an email notification.

When do orders need to be placed by?

Please place all orders by December 16 at the very latest to help ensure gifts arrive by December 25. Sending gifts as early as possible will let families know their needs have been met and allows them to plan ahead.

How can I adopt a letter and get more information on the USPS Operation Santa program?

Please visit https://www.uspsoperationsanta.com/faqs to find more frequently asked questions and how to adopt a letter.

What is the delivery address on my order/the delivery address was automatically updated

USPS Operation Santa® ensures the protection of personally identifiable information (PII) of those who write to Santa. The delivery address on this order is for internal tracking purposes only and does not represent the actual letter writer's address

How is Toys”R”Us working with the USPS Operation Santa Program?

This online catalog collection of gifts is powered by Toys“R”Us® exclusively for USPS Operation Santa adopters. Purchases from Santa’s Gift Shoppe save a trip to a Post OfficeTM location — they’re packed and delivered to the recipient for you.

How can I cancel my Operation Santa order?

To see if you can still cancel your Operation Santa order contact Toys"R"Us Customer Service here.