Shipping

Questions about shipping on toysrus.com

Why did my order arrive in a Macy's box?

Macy's partnered with WHP Global, parent company of Toys“R”Us, to bring the beloved brand back to shoppers across America. Through this partnership, Macy's is powering online fulfillment for ToysRUs.com.

What if I had an issue with my delivery?

We apologize if you had an issue with your delivery. You will have 30 days, from the day of delivery, to notify us if you did not receive your merchandise, if your merchandise was wrong, or if the merchandise was missing pieces or parts. Contact us h

Will I be charged for multiple shipments?

When we divide an order into multiple shipments, you won't be charged any additional fees. We divide the shipping cost provided at Checkout across the multiple shipments when your order is charged, and you won't be charged until your order ships. Als

What are my delivery & shipping options at Toys“R”Us?

Free Shipping with a minimum $49 purchase. U.S. only. Toys“R”Us offers standard shipping at this time. *Additional surcharges may apply and are calculated during checkout.

What is Toys“R”Us International Shipping policy?

At this time, we do not ship outside the U.S.

What should I do if my order has not been shipped yet?

If your order has not been shipped, please be assured that your concern will be forwarded to the appropriate department for review. We are committed to resolving your issue and will get back to you once a resolution is reached. In some cases, if the