Help and Knowledge Center

<h3 id="lost-damaged-or-stolen-packages">Lost, Damaged, or Stolen Packages</h3>Peace of Mind with Every Delivery at Toys&#x201C;R&#x201D;Us!We know how important it is for your toys to arrive safely and ready for fun.&#xA0;While rare,&#xA0;sometimes packages can be damaged,&#xA0;lost during shipping,&#xA0;or even stolen after delivery.That&apos;s why we offer optional package protection through Redo for a small fee in checkout. This way, if your order experiences any of these issues, you&apos;re covered!Here&apos;s how it works:<ul data-sourcepos="11:1-11:72"><li data-sourcepos="11:1-11:72">Hassle-Free Claims:&#xA0; If your package is lost, damaged, or stolen, simply file a claim directly with Redo. Their process is quick and easy, and in most cases, you&apos;ll receive a refund within 24 hours!</li><li data-sourcepos="12:1-13:0">Get Started Easily:&#xA0; You can file a claim online by clicking &quot;<a href="http://0" rel="noopener noreferrer" target="_blank">Start a Claim</a>&quot;</li></ul>Want to Decline? No Problem!You can choose to decline package protection.&#xA0;However,&#xA0;please note that you would then be responsible for filing a claim directly with the shipping carrier for any lost,&#xA0;damaged,&#xA0;or stolen packages.We recommend package protection for peace of mind, but the choice is always yours!

Peace of Mind with Every Delivery at Toys“R”Us!. We know how important it is for your toys to arrive safely and ready for fun. While rare, sometimes packages can be damaged, lost during shipping, or even stolen after delivery. That's why we offer opt

What if my package gets lost or arrives damaged?

Damaged, Lost, or Stolen Packages

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What if my package gets lost or arrives damaged?Updated 5 days ago

Lost, Damaged, or Stolen Packages