Peace of Mind with Every Delivery at Toys“R”Us!. We know how important it is for your toys to arrive safely and ready for fun. While rare, sometimes packages can be damaged, lost during shipping, or even stolen after delivery. That's why we offer opt

<h3 id="lost-damaged-or-stolen-packages">Lost, Damaged, or Stolen Packages</h3>Peace of Mind with Every Delivery at Toys&#x201C;R&#x201D;Us!We know how important it is for your toys to arrive safely and ready for fun.&#xA0;While rare,&#xA0;sometimes packages can be damaged,&#xA0;lost during shipping,&#xA0;or even stolen after delivery.That&apos;s why we offer optional package protection through Redo for a small fee in checkout. This way, if your order experiences any of these issues, you&apos;re covered!Here&apos;s how it works:<ul data-sourcepos="11:1-11:72"><li data-sourcepos="11:1-11:72">Hassle-Free Claims:&#xA0; If your package is lost, damaged, or stolen, simply file a claim directly with Redo. Their process is quick and easy, and in most cases, you&apos;ll receive a refund within 24 hours!</li><li data-sourcepos="12:1-13:0">Get Started Easily:&#xA0; You can file a claim online by clicking &quot;<a href="http://0" rel="noopener noreferrer" target="_blank">Start a Claim</a>&quot;</li></ul>Want to Decline? No Problem!You can choose to decline package protection.&#xA0;However,&#xA0;please note that you would then be responsible for filing a claim directly with the shipping carrier for any lost,&#xA0;damaged,&#xA0;or stolen packages.We recommend package protection for peace of mind, but the choice is always yours!

What if my package gets lost or arrives damaged?

Help and Knowledge Center

Toys"R"Us: Worry-Free Deliveries! Get your toys fast & protected with optional Route insurance. Easy claims, 24-hour refunds.

Damaged, Lost, or Stolen Packages

Does ToysRUs.com price match other websites?

Does ToysRUs.com offer price adjustments?

Can I earn Macy's Star Rewards on my Toys"R"Us purchase?

What are Toys“R”Us policies for online merchandise pricing and price adjustments?

Gift Cards

Pricing

Product Warranty Information

Why is my order arriving in multiple shipments?

How can I track my order?

What if my delivered order is damaged?

Why is there a charge on my card if my order was canceled?

How do I request a price adjustment?

Report an issue with shipment or delivery

Why did my order arrive in a Macy's box?

Can I change or cancel my order after it has been submitted?

How can I request a refund for my order?

Why was my order cancelled without my request?

Order

What if I had an issue with my delivery?

Will I be charged for multiple shipments?

What are my delivery & shipping options at Toys“R”Us?

What is Toys“R”Us International Shipping policy?

What should I do if my order has not been shipped yet?

Shipping

How do I log onto my account?

How can I stop receiving promotional emails from ToysRUs?

Account

When will I be able to shop Toys"R"Us products in store?

Can I pick up my online purchase at a Macy's Store?

Stores

Can Macys.com promotions and sales be applied to ToysRUs.com?

Partnership

Is Macy's involved with the Toys“R”Us flagship at American Dream Mall in NJ?

Can I return a product I purchased on ToysRUs.com to the Toys“R”Us flagship at American Dream Mall?

Can I return a product I purchased at the Toys“R”Us flagship at American Dream to Macyıs?

Flagship Stores

How are refunds received?

How can I reprint my Toys“R”Us return label?

What is the Toys“R”Us return policy?

Returns

Can I add additional items from ToysRUs.com to my order?

What should I do if I started an order but did not complete it?

Will I know when my gift has been delivered?

When do orders need to be placed by?

How can I adopt a letter and get more information on the USPS Operation Santa program?

What is the delivery address on my order/the delivery address was automatically updated