Help and Knowledge Center

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail within 30 days of purchase.<ul><li>Returned items must be in original, salable condition with original packaging. Shipping and delivery fees are non-refundable.</li><li>Items purchased online can only be returned by mail.</li><li>Items purchased on ToysRUs.com cannot be returned to any Macy&#x131;s or Toys&#x201C;R&#x201D;Us locations.</li></ul>Need to return a purchase? Start a return <a href="https://www.toysrus.com/apps/redo/returns-portal/login">here</a>.*Please note that once an exchange order is placed, it is non-returnable or exchangeable again*

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail within 30 days of purchase for free. There will be no returns or credit after 30 days. Returned items must be in original, saleable condition with original packaging. Shipping and delivery fees are non-refundable. Items purchased online can only be returned by mail. Items purchased on ToysRUs.com cannot be returned to any Macyıs or ToysÊRËUs locations. Need to return a purchase? Start A Return <a href="/createcase">here</a> .

What is ToysÊRËUsı return policy?

Returns & Exchanges

Does ToysRUs.com price match other websites?

Does ToysRUs.com offer price adjustments?

Can I earn Macy's Star Rewards on my Toys"R"Us purchase?

What are Toys“R”Us policies for online merchandise pricing and price adjustments?

Gift Cards

Pricing

Product Warranty Information

Why is my order arriving in multiple shipments?

How can I track my order?

What if my delivered order is damaged?

Why is there a charge on my card if my order was canceled?

How do I request a price adjustment?

Report an issue with shipment or delivery

Why did my order arrive in a Macy's box?

Can I change or cancel my order after it has been submitted?

How can I request a refund for my order?

Why was my order cancelled without my request?

Order

How do I process a return?

How do I process an exchange?

How do I return a gift?

How are refunds received?

What is the Toys“R”Us return policy?

What if I had an issue with my delivery?

Will I be charged for multiple shipments?

What are my delivery & shipping options at Toys“R”Us?

What is Toys“R”Us International Shipping policy?

What should I do if my order has not been shipped yet?

Shipping

How do I log onto my account?

How can I stop receiving promotional emails from ToysRUs?

Account

When will I be able to shop Toys"R"Us products in store?

Can I pick up my online purchase at a Macy's Store?

Stores

Can Macys.com promotions and sales be applied to ToysRUs.com?

Partnership

Is Macy's involved with the Toys“R”Us flagship at American Dream Mall in NJ?

Can I return a product I purchased on ToysRUs.com to the Toys“R”Us flagship at American Dream Mall?

Can I return a product I purchased at the Toys“R”Us flagship at American Dream to Macyıs?

What is the Toys“R”Us return policy?Updated 2 months ago