Returns & Exchanges
Questions about returns on toysrus.com
How do I process a return?
Process a return here: Returns Portal:. Step 1: Complete the return process in the portal. Step 2: Print the return label. Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice. Step 4: Place your shi
How do I process an exchange?
Please click Here to go to our quick and easy exchange portal!. If you opted in and paid for Free Returns + Package Protection when you made your purchase, all returns and exchanges will be FREE. If you didn't select the risk-free option, all other o
How do I return a gift?
Please contact Customer Service at [email protected] to return or exchange merchandise received as a gift. Requests to return or exchange merchandise received as a gift must be accompanied by either an order number or customer information that purchas
How are refunds received?
If you have your original invoice or packing slip, you will get a refund in the original form of payment. Merchandise credit may be issued as an E-Gift Card for use on ToysRUs.com only. We will credit your account(s) within 10 business days of receiv
What is the Toys“R”Us return policy?
We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail within 30 days of purchase. Need to return a purchase? Start a return here. *Please note that once an exchange order is placed, it is no