Questions about returns on toysrus.com
If you have your original invoice or packing slip, you will get a refund in the original form of payment. Merchandise credit may be issued as an E-Gift Card for use on ToysRUs.com only. We will credit your account(s) within 10 business days of receiv
There is a link in the return email where you will be directed to UPS to reprint or email the return label. If you no longer have the email, you can request one here.
We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail within 30 days of purchase for free. There will be no returns or credit after 30 days. Returned items must be in original, salable condi